Please take a moment to check our FAQs below, organized by service category, to find quick answers to your questions
Effective Order Tracking for Your Peace of Mind
You can find the tracking number in your confirmation email.
Understand the Importance of Order Tracking
Order tracking is essential for anyone who shops online. When you place an order, you want to know where your package is and when it will arrive. Order tracking systems provide real-time information about your shipment's location. This way, you feel more in control during the waiting period, and you can plan effectively for its arrival.
How to Use Our Order Tracking System
Using our order tracking system is simple and straightforward. Start by entering your tracking number, which you receive in your confirmation email. After inputting the number, just click the 'Track' button. The system then updates you with the latest status of your order. It's a quick way to check your shipment at any time, whether you're at home or on the go.
What to Do If Your Order Is Delayed
Delays happen sometimes, but it’s important to stay calm. If your order tracking shows a delay, first check for any updates from the shipping provider. Often, they provide reasons for the delay. If you still have questions or concerns, contact our customer service team. They can offer assistance and help resolve the issue, because we want to ensure you receive your order as soon as possible.
The Importance of Customization
Engraving Policy and Guidelines
Engraving is available on a select range of products. To request an engraving, please follow the instructions provided on each product page. Please note that we reserve the right to decline any engraving request that includes offensive, illegal, or inappropriate language, or that violates our policies. You are responsible for ensuring the accuracy of the text and selecting the correct size for your engraving. Please be aware that personalized products with engravings cannot be canceled, returned, or exchanged.
We kindly ask you to consider that, in the case of orders of products personalized with engravings, the time indicated in the Shipping and Refund section may require an extension of up to 5 working days. The present conditions shall be considered as supplementary to the Terms and conditions of sale.
Thank you for understanding our engraving policy. If you have any questions or need assistance with your customization, feel free to contact our customer support team. We’re here to help you create the perfect personalized piece!
What is Customization?
Customization refers to the process of modifying a product or service to meet specific user needs. In today's market, customers are looking for personalized experiences that resonate with them. This is why customization is essential for businesses, as it helps in building stronger relationships with clients. However, achieving customization requires a good understanding of customer preferences, which may involve gathering feedback and analyzing data. So, businesses that engage in effective customization can increase satisfaction and loyalty among their customers.
The Benefits of Customization for Businesses
Customization offers numerous advantages for businesses. Firstly, it allows companies to differentiate themselves from competitors. By offering tailored options, businesses can attract clients who seek unique products. Additionally, customization can lead to higher sales; customers are often willing to pay more for personalized products. But, it's crucial for businesses to strike a balance between standardization and customization to remain efficient while catering to specific consumer preferences. Therefore, understanding your target audience is vital for successful customization strategies.
How Customization Enhances Customer Experience
When businesses embrace customization, they significantly enhance the overall customer experience. Custom options not only meet the unique needs of consumers but also make them feel valued. Providing personalized recommendations or allowing customers to modify products fosters a sense of ownership and connection. This connection, in turn, encourages repeat business and positive word-of-mouth. Because of these advantages, a focus on customization becomes a key investment for brands looking to thrive in competitive markets.
Understanding Different Payment Methods
REDAM offers the following payment options:
- Credit Card: We accept Visa, MasterCard, American Express, UnionPay, and Maestro-enabled debit cards. The total order amount will be charged to your card when your order is shipped.
- PayPal: Shop easily without needing to enter your credit card details. Your PayPal account will be charged once your order is finalized. To create a PayPal account, visit paypal.com.
- Klarna: Split your payment into 3 interest-free installments. The first payment is due when your order ships, and the remaining two will be charged every 30 days to your chosen debit or credit card.
- Google Pay: A quick, easy, and secure way to pay using the information stored in your Google account.
- Apple Pay: Make cashless payments from your iPhone, iPad, Apple Watch, or Mac using the debit or credit card in your Apple Wallet
Credit and Debit Cards
Credit and debit cards are popular payment methods because they offer convenience and security for online and in-store purchases. With a credit card, you can borrow money up to a certain limit, while debit cards allow you to spend only what you have in your bank account. Many retailers accept these cards, making them a widely trusted option. However, it's essential to monitor your balances and avoid overspending with credit cards to maintain good financial health.
Digital Wallets
Digital wallets, like PayPal and Apple Pay, have gained popularity due to their ease of use and speed. You can link your bank account or credit cards to these platforms, allowing you to complete transactions with just a few clicks or taps. This method is convenient for both online and mobile payments, making it easy to shop on the go. Because digital wallets are secured with encryption, they also provide an extra layer of safety for your transactions.
Bank Transfers and E-checks
Bank transfers and electronic checks offer a reliable way to make payments directly from your bank account. They are particularly useful for larger transactions, such as paying for services or transferring money to friends and family. Many people prefer these methods because they ensure that funds are available immediately or within a few business days. However, you should always check for the fees associated with these transfers, so you can choose the best option for your needs.
Understanding Packaging Materials
REDAM's Elegant Packaging: Where Luxury Meets Purpose
At REDAM, we believe that the presentation of our jewelry is just as important as the pieces themselves. That’s why we’ve carefully curated our packaging to complement the sophistication of our creations. Each item is thoughtfully presented in a premium gift box, showcasing the care and craftsmanship behind every REDAM design.
Our Luxury Blue Gift Bag exudes refinement, crafted with durable materials and finished with a beautiful ribbon handle. Designed with versatility in mind, it comfortably holds a range of jewelry styles, and its rich blue hue makes it the perfect choice for any occasion. Whether it’s a special celebration or an elegant gesture, this bag ensures your gift stands out in a memorable way.
The Jewelry Box provides the ideal home for your precious pieces. With its pristine white exterior and soft blue lining, it offers a delicate yet sturdy shelter for your jewelry. The secure construction ensures long-lasting protection, while the luxurious interior prevents any scratches or damage, making it the perfect addition to any collection.
To complete your luxurious experience, we include a beautifully crafted Certificate of Authenticity. Presented in a sophisticated blue envelope, this certificate guarantees the authenticity of your precious piece. The certificate is accompanied by a carefully designed card, adding a personal touch to your purchase. Measuring 5x7 inches, this elegant combination is the perfect way to confirm the quality and craftsmanship of your jewelry, ensuring that your jewel is as genuine as it is beautiful.
Each element of our packaging has been thoughtfully created to enhance the luxury experience, combining both style and practicality to create a lasting impression.
Understanding the Ring Size Chart
How we measure our rings
The fit of a ring varies according to its design. More or less as happens with clothing and footwear.
The fit refers to a ring's adaptability and closeness to the finger, and, regardless of size, can be defined as follows:
Standard: close to the finger's actual size. The size matches the measured size.
Tight: tends to resist when coming off. It may be necessary to size up.
Loose: leaves space between the finger and the ring, may be too loose. It may be necessary to size down.
| Ring Diameter (mm): | Ring circumference (mm) / REDAM size: | US size: | IT size: |
|---|---|---|---|
| 14.01 | 44 | 3 | 4 |
| 14.33 | 45 | 3 ¼ | 5 |
| 14.65 | 46 | 3 ¾ | 6 |
| 14.97 | 47 | 4 | 7 |
| 15.29 | 48 | 4 ½ | 8 |
| 15.61 | 49 | 4 ¾ | 9 |
| 15.92 | 50 | 5 ¼ | 10 |
| 16.24 | 51 | 5 ¾ | 11 |
| 16.56 | 52 | 6 | 12 |
| 16.88 | 53 | 6 ¼ | 13 |
| 17.20 | 54 | 6 ¾ | 14 |
| 17.52 | 55 | 7 ¼ | 15 |
| 17.83 | 56 | 7 ½ | 16 |
| 18.15 | 57 | 8 | 17 |
| 18.47 | 58 | 8 ¼ | 18 |
| 18.79 | 59 | 8 ¾ | 19 |
| 19.11 | 60 | 9 | 20 |
| 19.43 | 61 | 9 ½ | 21 |
| 19.74 | 62 | 10 | 22 |
| 20.06 | 63 | 10 ¼ | 23 |
| 20.38 | 64 | 10 ¾ | 24 |
| 20.70 | 65 | 11 | 25 |
| 21.02 | 66 | 11 ½ | 26 |
| 21.34 | 67 | 11 ¾ | 27 |
Why Knowing Your Ring Size Matters
Understanding your ring size is essential because the correct fit ensures comfort and wearability. A ring that is too tight can be painful, while one that is too loose may fall off. This is especially important when buying rings as gifts, where the recipient's size may not be known. Therefore, utilizing a reliable ring size chart can help you determine the best fit without guessing.
How to Measure Your Ring Size
To find your ring size, you can use a ring size chart which often provides measurements in both inches and millimeters. You can measure your finger with a piece of string or use a ring that already fits you well. By comparing your measurement with the ring size chart, you can easily identify your size. However, remember that fluctuations in temperature or time can affect your finger size.
Common Mistakes to Avoid
When referring to a ring size chart, one common mistake is measuring your finger in the evening when it tends to be larger. It is advisable to measure at different times of the day and take an average. Also, not accounting for the width of the ring can lead to choosing the wrong size; wider rings often require a slightly larger size for comfort. Therefore, always keep these factors in mind to ensure the best fit.
Our Diamonds Come with Trusted Certification
At REDAM JEWELRY, we understand that purchasing a diamond is a significant investment, which is why we are committed to offering only the highest quality diamonds, certified by the most respected gemological laboratories in the world.
Why Choose Certified Diamonds?
When you choose a certified diamond, you’re investing in a piece of luxury that comes with full transparency.
Our diamonds are graded by reputable certification agencies such as GIA, HRD, and IGI, ensuring you receive the highest standards in terms of quality, authenticity, and value.
Certified Diamonds from GIA, HRD, or IGI
For round diamonds starting from 0.50ct, we offer certification from the industry's top gemological laboratories:
- GIA (Gemological Institute of America): Renowned for its precise and unbiased grading, GIA is the gold standard in diamond certification.
- HRD (Hoge Raad voor Diamant): A leading authority in Europe, HRD provides highly accurate and internationally recognized diamond certificates.
- IGI (International Gemological Institute): Trusted globally, IGI offers reliable and consistent diamond grading that ensures quality and authenticity.
Transparency in Every Diamond
Our certified diamonds come with detailed information on the following essential attributes:
- Cut: The quality of the diamond’s cut influences its sparkle and beauty.
- Clarity: The absence of inclusions and blemishes.
- Carat: The weight of the diamond, determining its size.
- Color: The range of color, from colorless to light yellow or brown.
By choosing one of our certified diamonds, you can trust that you're receiving a gem with superior quality, documented authenticity, and a lasting value.
What’s Excluded from Certification?
Please note that colored diamonds (e.g., yellow, blue, pink) are not included in our certification for round diamonds starting from 0.30ct.
However, we can provide certificates for these stones from other esteemed institutions upon request.
Shop with Confidence
Each certified diamond is accompanied by its unique diamond certificate, so you can verify its grading and characteristics.
Whether you're buying an engagement ring, a gift, or a piece of fine jewelry, you can rest assured that your diamond is of exceptional quality.
To find answers to your questions, please read all our FAQs, organized by service category.
Get in touch
If you still have any questions, please don't hesitate to get in touch by filling out the form below. We're here to help!