REDAM Shipping Policy

At REDAM Jewelry, we aim to provide a seamless shopping experience, which includes timely delivery of your order. Below is an outline of our shipping policy, detailing estimated delivery times, shipping methods, and other important information based on your location.

Order Processing Time

All orders are processed and shipped within 15-20 business days from the moment your order is placed. The exact processing time may vary depending on your location and the availability of the fastest possible shipping service. We will notify you if there are any significant delays.

Shipping Time by Destination

1. European Union (EU)

• We ship to all EU countries using reliable international carriers, ensuring you can track your package every step of the way. Delivery times may vary slightly depending on the specific EU country.

2. Rest of the World

• For international destinations outside the EU, we use global shipping partners to ensure timely delivery. Please note that customs processing may cause delays beyond our control, which could extend the shipping time.
• Please note that customs fees are the responsibility of the buyer. All orders are shipped directly from the Netherlands.

Shipping Method and Tracking

All orders are shipped with a tracking number, so you can easily follow your package’s journey from our store to your doorstep. Once your order has been shipped, you will receive an email with tracking information to monitor its status.

Customs and Import Duties

Please be aware that customs fees, import taxes, or other charges may apply depending on the destination country. These fees are the responsibility of the customer. We recommend that you check with your local customs office for any additional costs that may apply to your shipment.

Potential Delays

While we strive to provide accurate delivery estimates, please note that external factors such as customs clearance, postal delays, or weather conditions may cause delays that are beyond our control. We will always keep you informed of any major delays that may affect your delivery.

Shipping Insurance

For peace of mind, all shipments are insured during transit. In the unlikely event that your package is lost or damaged, we will assist you in resolving the issue.

Important Notes

• Order Confirmation: After placing your order, you will receive an order confirmation email with all relevant details.
• Address Accuracy: Please double-check your shipping address during checkout. We are not responsible for lost packages due to incorrect address details.
• Shipping Charges: We always offer free shipping.
• Order Changes and Cancellations: Once your order is placed, it cannot be changed or cancelled. Please review your order carefully before submitting it.

We are committed to delivering your order as swiftly and securely as possible. If you have any questions or concerns about your shipment, please feel free to reach out to our customer support team at info@redamjewelry.com.