The full list of payment methods accepted is available on the checkout page, before the order is completed.

When a product is out of stock, you will have the option to be notified when it is back in stock.

Please contact the Customer Service team here for further information.

As soon as you place your order online, payment authorization will be requested automatically to verify credit card validity and availability of funds. The card is charged right after the fraud and bank check.

REDAM guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your credit card statement: the first entry corresponds to the payment authorization request that is made when you place the order and which will be released; the second confirms the actual charge.

The amount paid may be lower if one or more items are not available at the time the order is dispatched. The charged amount will correspond exclusively to the value of the articles that were effectively shipped.

All REDAM creations purchased online are artfully hand-wrapped and delivered in an elegant signature box. A true design masterpiece for uniquely extraordinary pieces.

It is not possible to choose a specific date and hour. You can try to contact the courier directly to organize a possible delivery date.

Yes, all product categories can be combined in one order.

Some products are not readily available for online purchase. You can buy these products by contacting the Customer Service team.

You may return a REDAM piece that you purchased online for a refund, within 30 days from the date of delivery (except personalized orders).

You have 30 days from the date of delivery to return your order online.

Personalised items cannot be returned.

Please make sure that your return meets the following conditions:

- The security tag has not been removed if your REDAM piece was sent with one.
- The piece is in perfect condition in its original packaging.
- Pieces with signs of wear, damage, or alteration (engraved, embossed, resized...) cannot be returned.
- Personalized products cannot be returned.

No, but you can return your initial order (except personalized orders) and place a new one.

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

All returned items must pass a mandatory Quality Control examination, and you will be notified of the results. It may take up to 21 business days before the refund is credited back to your original payment method.

For tax compliance reasons, each return is to be processed individually and shipped to its address as indicated on the return label you will receive from the customer Service once the return is requested online.

We strongly discourage the use of a different courier than the one that delivered the parcel.
In case you need further assistance please contact our Customer Service team.

We are glad you decided to keep your purchase. You do not have to do anything, and there is no need to contact us.

Currently it is not possible to add prior purchases to a new account. We recommend creating an account before checking out to ensure your REDAM purchase history is complete and up to date.

We suggest checking that "info@redamjewelry.com" is added to the safe senders list of your email account — your anti-spam filter settings might be blocking our newsletters.
Please contact our Customer Service team for further assistance.

You can unsubscribe at any moment by clicking on the unsubscribe link at the bottom of our newsletters. This will open a webpage where you can confirm your decision to unsubscribe.

It may take a few days to process your choice, and you therefore may receive a few more newsletters before you are officially unsubscribed.

Please contact our Customer Service team to cancel your account.

The resizing service guarantees the perfect fit of your REDAM jewel, while preserving its original aesthetics and shape. For resizing guidelines regarding each model, we will be glad to assist you. Please note that all requests for adjustments are carefully evaluated for technical feasibility to ensure the highest quality standards

To ensure the enduring splendour of your creation, we advise you to visit an expert for professional guidance on periodic cleaning, which we suggest to perform at least once a year. After a careful inspection of the jewel and according to its characteristics and condition, the expert may recommend cleaning or polishing. Please consider that the polishing service entails the subtle removal of a layer of metal, hence, it should not be performed more than three times in the lifetime of a creation. For jewels in white gold, the polishing service includes rhodium plating, where applicable, to enhance the splendour of the metal. For each service performed, a professional quality inspection ensures that every stone is safely set and that functional parts, such as clasps and safety locks, work properly.
In the "care instructions" section below, you will find more tips on how to preserve the beauty of your jewellery over time.

REDAM relies on a comprehensive international network of workshops that adhere to the highest service standards. For any repairs your REDAM jewelry creation may require, you can rely on us. Opting for any unauthorized service exposes your creation to potential damages or irreparable alterations, and also renders the REDAM warranty invalid.

The authenticity of a REDAM JEWELRY creation is exclusively guaranteed if purchased from a REDAM store. At the moment, REDAM does not provide product authentication as a standalone service. Along with your REDAM creation, you will receive the a Warranty & Authenticity Card.