Sapphire Circle Necklace

REDAM Shipping Policy

At REDAM Jewelry, we aim to provide a seamless shopping experience, which includes timely delivery of your order. Below is an outline of our shipping policy, detailing estimated delivery times, shipping methods, and other important information based on your location.

Order Processing Time

All orders are processed and shipped within 15-20 business days from the moment your order is placed. The exact processing time may vary depending on your location and the availability of the fastest possible shipping service. We will notify you if there are any significant delays.

Shipping Time by Destination

1. European Union (EU)

• We ship to all EU countries using reliable international carriers, ensuring you can track your package every step of the way. Delivery times may vary slightly depending on the specific EU country.

2. Rest of the World

• For international destinations outside the EU, we use global shipping partners to ensure timely delivery. Please note that customs processing may cause delays beyond our control, which could extend the shipping time.
• Please note that customs fees are the responsibility of the buyer. All orders are shipped directly from the Netherlands.

Shipping Method and Tracking

All orders are shipped with a tracking number, so you can easily follow your package’s journey from our store to your doorstep. Once your order has been shipped, you will receive an email with tracking information to monitor its status.

Customs and Import Duties

Please be aware that customs fees, import taxes, or other charges may apply depending on the destination country. These fees are the responsibility of the customer. We recommend that you check with your local customs office for any additional costs that may apply to your shipment.

Potential Delays

While we strive to provide accurate delivery estimates, please note that external factors such as customs clearance, postal delays, or weather conditions may cause delays that are beyond our control. We will always keep you informed of any major delays that may affect your delivery.

Shipping Insurance

For peace of mind, all shipments are insured during transit. In the unlikely event that your package is lost or damaged, we will assist you in resolving the issue.

Important Notes

• Order Confirmation: After placing your order, you will receive an order confirmation email with all relevant details.
• Address Accuracy: Please double-check your shipping address during checkout. We are not responsible for lost packages due to incorrect address details.
• Shipping Charges: We always offer free shipping.
• Order Changes and Cancellations: Once your order is placed, it cannot be changed or cancelled. Please review your order carefully before submitting it.

We are committed to delivering your order as swiftly and securely as possible. If you have any questions or concerns about your shipment, please feel free to reach out to our customer support team at info@redamjewelry.com.

Returns & Refunds Made Easy

We offer a 30-day return policy, allowing you 30 days from the date of receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with its original tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
To start a return, you can contact us at info@redamjewelry.com. 
If your return is accepted, you can use the shipping label received together with the item for the return.

Please also fill the return form and send it together with the package.

Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at info@redamjewelry.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with its original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Product-Specific Refund Policies

Please note that some products may have specific refund policies that differ from our general returns and refunds policy. These policies will be outlined on the individual product page of the item. Customers are encouraged to review the refund policy on the product page before purchasing.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@redamjewelry.com.

Thank you for choosing us. If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team. We’re here to help!